Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kaiasociety@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kaiasociety@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaiasociety@outlook.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kaiasociety@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kaiasociety@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaiasociety@outlook.com.
Return & Refund Policy
Last Updated: February 16th, 2026
At KAIASOCIETY, we want you to love every purchase. If something isn’t quite right, we’re here to help.
Please read our updated return and refund policy below to ensure a smooth and hassle-free process.
Refunds and Redelivery
What happens if there’s an issue with my order?
If you receive an item that is damaged, defective, or incorrect, we will offer either:
A full or partial refund to your original payment method (depending on circumstances), or
A redelivery of the same item at no additional cost.
How to Request a Refund or Redelivery
Email us at Kaiasociety@outlook.com within 4 days of receiving your order.
Include your order number and a detailed description of the issue.
Attach clear photos and a short video showing the defect, damage, or problem with the item.
Requests without sufficient evidence will not be processed.
Return Shipping
Customers are responsible for all return shipping costs, unless the return is due to our error.
Shipping costs are non-refundable under any circumstance.
To receive return authorization and instructions, please contact us first at Kaiasociety@outlook.com before sending any item back.
Processing Times
Refunds: Once your return is received and verified, refunds will be issued to your original payment method within 10 business days, depending on your bank.
Redelivery: Replacement items will be shipped within 2–3 business days after your request is approved.
Non-Refundable Items
Gift cards
Sale or clearance items (final sale)
Eligibility & Conditions
Refund or redelivery requests must be made within 4 days of receiving your order.
Returned items must be unused, unworn, and in their original packaging.
Refunds requested after the 4-day period or for items that don’t meet the return criteria will not be accepted.
We reserve the right to refuse refunds for items not returned in their original condition or that appear worn, used, or altered.
Handling Disputes
If a customer opens a dispute or chargeback through their bank or payment provider without first contacting us, we reserve the right to:
Deny future service
Block future purchases
Provide all supporting evidence (including order confirmation, tracking details, and communication records) to dispute the claim.
We strongly encourage customers to contact us first so we can resolve any issues quickly and fairly.
Preventing Abuse of This Policy
To maintain fairness and protect against misuse:
All refund or redelivery requests must include photo and video proof of the issue.
Only one request per item will be accepted. Duplicate claims for the same order will not be processed.
We reserve the right to deny any request that appears fraudulent or does not meet these criteria.
Need Help?
For any questions or assistance, please contact our customer service team at Kaiasociety@outlook.com.
Thank you for shopping with KAIASOCIETY. We appreciate your business and strive to provide the best shopping experience possible.