Shipping policy

Shipping Policy
Last Updated: February 16th, 2026

Thank you for shopping with Kaia Society. Below is everything you need to know about how we
handle shipping within the United States.

1. Processing Time
All orders are processed within 1–3 business days after your order is placed.
Orders are not processed on weekends or holidays.
If we are experiencing a high volume of orders, processing may take slightly longer. We will do
everything we can to get your order out as quickly as possible.

2. Delivery Time (after processing period)
Typical delivery time to U.S. addresses is 5–10 business days (excluding processing).
During peak seasons or periods of high demand, there may be slight delays due to carrier
volume or other unforeseen circumstances.
You will receive tracking information once your order ships.

3. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number so you can
monitor your package.

4. Delays & Issues
While we strive to meet delivery timelines, delays may occur due to:
High demand during peak holiday weeks.
Weather conditions or carrier delays.
A high volume of orders.
If your package is delayed or has not arrived within the estimated timeframe, please contact us
with your order number at kaiasociety@outlook.com. We will work with you to resolve the issue as quickly as possible.

5. Incorrect Shipping Information
Please double-check your shipping details at checkout.
If you entered incorrect information, email us immediately at kaiasociety@outlook.com.
If the package has already shipped, we may not be able to update the address, and additional
charges could apply for re-shipment.

6. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by
the carrier. If this happens:
Contact your local carrier to investigate.
Reach out to us at kaiasociety@outlook.com and we will do our best to assist